Conditions of Carriage
1. The conditions of carriage under air tickets relating to the limits
of liability of the carrier for death or personal injury and in respect
of loss of or damage to baggage are subject to the provisions of Warsaw
conventions.
1a. Tour operators or travel agents or booking agents are obliged to ensure all passengers are made aware off all the terms and conditions described herein.
1b. Indigo Aviation retains the right to refuse boarding any passenger on it's aircraft if the booking agent has not paid the outstanding amount due to Indigo Aviation Ltd.
2. Passengers are permitted a maximum baggage allowance of 25 kgs. per
person unless otherwise indicated. Soft bags are strongly recommended. This allowance shall
include all hand baggage. The carriage of excess baggage is at the sole
discretion of the Company after taking into consideration the aircraft
being used and the number of passengers booked. When excess baggage is
carried it will be charged at the prevailing freight rate. Final
decision on luggage allowance or any flight condition is solely up to
the pilot in command.
3. Freight is carried strictly on a space availability basis. The
company does not accept any liability for any direct or consequential
cost arising from any delays in the carriage due to any reasons
whatsoever. In the event of the freight being lost or damaged during
carriage then the Company's liability is limited to a maximum of US $ 5
per kg.
4. Indigo undertakes to use it's best efforts to carry the passenger
and his baggage with reasonable dispatch, but no particular time is
fixed for the commencement or completion of carriage. Subject thereto,
Indigo may, without prior notice, substitute, alternate carriers or
aircraft and may alter or omit the stopping place previously agreed
upon. Times indicated on brochures are approximate and not guaranteed.
5. No liability whatsoever is accepted towards passengers or hirers,
their dependants or any other persons in respect of death, injury,
sickness, damage or loss, whether sustained on board the aircraft, in
course of any of the operations of flight, embarking, disembarking or
otherwise. Any exclusion or limitation of liability of carrier shall
apply to and be for the benefit of agents, servants and representative
of carrier and any other person whose aircrafts is used by carrier for
carriage and its agents, servants and representatives
6. In particular we point out that bags are not tagged and maintained
by the airline like in large airlines. They remain always under the
control of the customer who must not loose sight of them.
7. An air carrier issuing a ticket for carriage over the lines of another air carrier does so only as its agent
8. Payment in full to accompany bookings - seat reservation ONLY after payment in full.
9. Flights Cancellation: 100% charge if received less than 48 hours
prior to departure. Tickets will be honored, subject to load basis, on
subsequent flight. For flights as part of safari package, Indigo
Aviation' general cancellation terms and conditions are applicable.
Please note that all cancellations must be in writing.
10. Indigo reserves the right to use single or twin engine aircraft on any route.
11. Indigo Aviation Ltd's general terms and conditions displayed on the company website and the online booking system. Customer may demand a copy of same.
12. Flights may be changed or cancelled without prior notice. The
Company is not responsible for any direct or consequential costs
resulting from any delays to its services.
13. Tariffs are subject to change without prior notice
14. Check in time is 30 minutes before the flight: 15 minutes before
flight your seat may be allocated to waitlisted or stand-by passengers.
15. Smoking is not allowed on any of our Aircraft.
16. All claim for any event to be received in writing by the company
within 7 days from its occurrence. In case of dispute the Court of Law
is Tanzania.
17. The Carrier does not take responsibility for delays and missed
connection with other transporters, however, in those events where the
travelers need to catch a connection, we strongly recommend agents to
specifically inform the carrier and efforts will be made to assist the
passengers in making to the connection on time. Such requests will be
undertaken only if made in writing.
18. The carrier does not take responsibility for diversion from any destination due to weather limitations, and no refund will be given to passengers if an alternate airport is used. If flight is cancelled before departure due to weather consideration, the passenger is entitled to a full refund.
No Agent, servant or representative of the carrier has authority to alter, modify or waive any provision of this contract.